• Train delay compensation
    National Rail Conditions of Carriage

    Fundamental essentials minimum degrees of compensation train companies have to offer. Many offer more generous compensation than this for delays, so it is worthwhile checking the company's site for detailed information.

    train lourney
    The nation's Rail Conditions of Carriage will be the underlying rules for train travel in the uk. These conditions set out how much compensation you're entitled to.

    The minimum compensation for a delay is 50% of the single ticket (25% of your return, if you don't were delayed for both legs) if you're multiple hour late.

    These conditions are stingier than most of the train companies' own rules on compensation for delay.

    How do I claim compensation?

    The amount of compensation you're eligible for will depend on the length of your delay.

    Use our self-help guide to learn how to claim compensation for train delays and cancellations

    Delay Repay

    Most train operators are signed up to the Delay Repay scheme. Which means you can claim 50% of the journey cost if you're delayed by half an hour, whatever the basis for the delay.

    In case you are delayed by an hour, you'll get a refund from the full journey cost.

    National Rail compensation

    The country's Rail Conditions of Carriage declare that compensation must be provided as cash or National Rail vouchers.

    Having a bad experience with train travel can certainly make you less thinking about going back for more so vouchers might not appeal.

    Importantly, unless you want rail vouchers, you need to explicitly request a cash refund or your train company may offer you vouchers instead.

    Season tickets and compensation

    Refunds for season ticket holders are usually calculated using the proportional daily expense of the price of your annual ticket.

    Train companies duty of care

    If circumstances within the control of a train company make you stranded, any train company which will help should.

    They need to get you to your destination or provide you with overnight accommodation.

    Tube delays

    Transport for London (TFL) offers refunds in case a passenger's journey is delayed in excess of Fifteen minutes.

    For tube passengers, this comes from the fare for that single journey you had been making, whether you possess a season ticket and have got a new single fare.

    London Overground and TFL users have to be delayed by more than 30 minutes.

    You need to claim within Fourteen days being qualified to receive reimbursement.

    Exceptions to compensation rules

    Some companies, including TFL, Chiltern Railways, Arriva Trains Wales, The west Trains, Northern Rail, Grand Central, and First Transpennine Express, don't yet offer Delay Repay.

    As such compensation often doesn't apply if delays, cancellations or poor service happened for reasons away from train company's control, for instance:

    Acts or threats of vandalism or terrorism

    Suicides or accidents involving trespassers

    Gas leaks or fires in lineside buildings not the effect of a train company

    Line closures at the request from the police or emergency services

    Exceptionally tornados conditions

    Industrial action

    Riots or civil commotion

    Fire, mechanical or electrical failure or even a defect (except where the effect of a train company or its trains’ defects)

    Smartphone app for passenger rights

    The ecu Commission has launched an app for passengers travelling within the EU.

    The application covers your rights for many modes of transport, and is on these platforms - New iphone and iPad, Android mobile phone, RIM Blackberry and Ms windows Phone 7.

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